RETURN POLICY

Last updated April 09, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new, unused  and in the same condition that you received it. It must also be in the original packaging, with all original tags and labels attached.

RETURN PROCESS 

To return an item, please email customer service at cs@jeepnys.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Jeepnys

Attn: Returns

RMA #

658 Turkey Creek  

Alachua, FL 32615  

United States   

SHIPPING

To return your product, you should mail your product to above address. You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS (if applicable)

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional items cannot be returned or exchanged: 

  ●     Gift Crads        

  ●     Downloadable Software        

  ●     Perishable Goods         

  ●     Some Health & Personal Care Items   
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  Please Note       

  ●     A 15% restocking fee will be charged for all returns.          

  ●     Sale items are FINAL SALE and cannot be returned.  

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 
QUESTIONS

If you have any questions concerning our return policy, please contact us at:3522227560 cs@jeepnys.com